Thanks for stopping by! My name is Kelly and I work in a call center where I do technical support for


Welcome to my bulletin board where I post ideas related to my dream of one day becoming a best-selling author. I like to write during my time off, and my undergraduate degree is in journalism. I actually have a master's degree in marketing too, so I'm hoping that it's a winning combo for writing and promoting my first novel.

P.S. I'm fictional, but the novel is crowd-sourced from real call center agents.

Call Center Life

Agent Kelly O'Neil

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By RuthAnn Hogue

Whiptail Publishing